Terms of service

1. What Inlet is

Inlet is software for landlords who manage their own property. It records properties, tenancies and tenants, tracks compliance deadlines such as gas safety and EICR, keeps documents, runs repairs, and reports rent and costs.

We may change, add to or remove features. If we remove something you rely on, or make a change that materially reduces what your plan gives you, we will tell you by email at least 30 days beforehand and you may cancel without penalty.

2. Your account

You must be 18 or over and give accurate details when you sign up. An account is for one landlord or landlord business; do not share your login.

Keep your password to yourself. Tell us promptly at support@inlet-homes.com if you think someone else has got into your account.

You are responsible for everything done through your account, including by anyone you invite.

3. Tenants and contractors you invite

You can invite your tenants and contractors to their own free login. They see only what Inlet shows them: a tenant sees repairs on their own tenancy and their own documents; a contractor sees jobs they are assigned or asked to price. Neither sees your certificates, your notes, your finances or another person's messages.

Invite only people who should have that access, and tell us if someone should lose it. Removing or archiving them in Inlet ends their access.

Tenants and contractors do not pay, and never become liable under these terms. Their use is covered by the notice we give them.

4. Free trial

New accounts get a 14-day free trial with no card and no limit on the number of properties.

When the trial ends, choose a plan to carry on adding and changing things. If you do not, your account becomes read-only (section 7). Nothing is deleted because a trial ended.

5. Plans and payment

Plans are priced by the number of properties you have in Inlet that are not archived. Current plans and prices are shown at Settings → Plan and billing, and on our website.

Payment is taken by Stripe. We never see or hold your card details. By subscribing you authorise Stripe to charge that card each month until you cancel.

Subscriptions run monthly from the day you subscribe and renew automatically. Prices are in pounds sterling and include any VAT that applies.

If you add properties beyond your plan's limit, Inlet will ask you to move to a larger plan first. If you move to a larger plan mid-month we charge the difference for the rest of that month; if you move to a smaller one we credit it.

We may change prices. We will give you at least 30 days' notice by email, and the new price applies from your next renewal after that notice. If you do not want to pay it, cancel before then.

If a payment fails, we will ask you to update your card. If it is still unpaid after 14 days your account becomes read-only.

6. Cancelling and refunds

You can cancel at any time from Settings → Plan and billing, through Manage card and invoices. No notice period, no cancellation fee.

Cancelling stops the next payment. Your plan stays active until the end of the month you have already paid for, and then the account becomes read-only. We do not refund part of a month.

We refund a payment in full where we have charged you in error, or where the law requires it.

If you are an individual and the law treats you as a consumer, you may have a 14-day right to cancel a new subscription under the Consumer Contracts Regulations 2013. Because Inlet starts as a free trial, that right normally runs before any payment is taken. Ask us at support@inlet-homes.com and we will honour it.

7. What read-only means

If your trial ends without a plan, or a subscription lapses, your account becomes read-only. You do not lose anything:

• You can still sign in, look at every record, and download your documents.
• You cannot add or change records until you choose a plan.
• Your tenants and contractors carry on using Inlet as normal, so a repair is never stuck because of a billing problem.
• Reminders and compliance alerts keep working.

Choosing a plan restores full use immediately.

8. Your data

What you put into Inlet stays yours. We do not sell it, and we do not use it to train artificial intelligence models.

Most of the personal data you put in is about other people — your tenants, applicants and contractors. For that data you are the controller and we act for you as your processor. Our data processing agreement sets out the terms, and forms part of this agreement.

For your own account details we are the controller. Our privacy policy explains what we do with them.

You can download your documents at any time. If you want a copy of everything on your account, ask us and we will provide it within 30 days at no charge.

When you close your account we delete your data after 30 days, apart from anything we must keep by law, such as records of payments.

9. Inlet is not legal or financial advice

Inlet works out deadlines and warnings from the dates you enter and from rules we have written into the software. It is a tool to help you keep on top of your duties. It is not legal, tax or financial advice, and it is not a substitute for taking advice.

You remain responsible for complying with the law. In particular:

• The compliance rules in Inlet are written for England. Wales, Scotland and Northern Ireland differ.
• A Right to Rent check is the check you carry out, on GOV.UK or against original documents. A share code or a photo sent to you through Inlet is evidence a tenant has provided, not a completed check, and gives you no statutory excuse on its own.
• Reminders depend on the dates you enter being right and on Inlet being available. Do not rely on Inlet as your only record of a legal deadline.
• Figures for rent, arrears and profit are worked out from what has been entered. Check them before you file a tax return.

10. Acceptable use

Use Inlet lawfully and for managing property. You must not:

• Use it to harass, threaten or discriminate against anyone, including in messages to a tenant or contractor.
• Upload anything unlawful, or anything you have no right to hold.
• Store a tenant's or applicant's personal data for longer than you need it, or use it for anything other than letting and managing the property.
• Try to reach another landlord's data, get round the access rules, or probe the service's security without our written permission.
• Copy, resell or white-label Inlet, or use it to run property management as a service for other landlords' portfolios without our agreement.
• Send automated traffic at a rate that affects other people's use, or scrape the service.
• Upload malicious code, or anything designed to disrupt the service.

Asking a tenant for more than you need is your risk as well as ours: Inlet deliberately never asks for the date of birth a Home Office check needs, and you should not gather it here either.

11. Availability and support

We aim to keep Inlet available at all times, but we do not promise it. It may be unavailable for maintenance, or because of a problem at one of the companies we rely on.

We will give notice of planned maintenance where we reasonably can, and keep it to quiet hours.

Support is by email to support@inlet-homes.com. We aim to reply within two working days.

12. Suspension and ending the agreement

You can close your account at any time.

We may suspend or close an account that breaks section 10, that is being used unlawfully, or where payment has failed and stayed unpaid. Unless the law stops us, or the breach is serious enough to need immediate action, we will warn you first and give you a chance to put it right.

If we close your account other than for a breach by you, we will refund the unused part of any period you have paid for.

We may stop offering Inlet altogether. If we do, we will give you at least 60 days' notice, stop taking payments, and give you time to take your data out.

When this agreement ends, sections 8, 13, 14 and 16 carry on applying.

13. Our software

Inlet, its software, design and name belong to us. You get permission to use the service while your account is open, and nothing more.

You must not copy, decompile or try to extract the source code of the service, except as the law specifically allows.

If you send us an idea or suggestion, we may use it without owing you anything.

14. Our responsibility to you

We will provide Inlet with reasonable care and skill.

Nothing in this agreement limits our responsibility for death or personal injury caused by our negligence, for fraud, for a breach of your statutory rights that cannot be excluded, or for anything else the law does not allow us to limit.

Subject to that, our total responsibility to you for everything connected with Inlet in any 12-month period is limited to the greater of the fees you paid us in the 12 months before the claim, or £100.

We are not responsible for losses that were not reasonably foreseeable, for loss of profit or business, or for a penalty, fine or claim arising from a legal duty of yours as a landlord, except where our own breach caused it.

We are not responsible for what your tenants, applicants or contractors do, or for the quality of work by a contractor you find through Inlet's directory. We list suppliers; we do not employ them or stand behind their work.

15. Your responsibility to us

If someone brings a claim against us because of how you used Inlet — for example because you uploaded something you had no right to hold, or used a tenant's data unlawfully — you agree to cover the reasonable costs we have to pay as a result.

This does not apply where the claim was caused by our own breach of this agreement.

16. General

We may change these terms. If a change affects your rights in a material way we will email you at least 30 days beforehand; carrying on using Inlet after that date means you accept the new terms. Otherwise the current version is always the one published here.

Notices to you go to the email address on your account, so keep it current. Notices to us go to support@inlet-homes.com.

We may transfer this agreement to another company, for example if our business is sold, provided your rights are not reduced. You may not transfer it without our consent.

If a court finds part of this agreement unenforceable, the rest carries on.

Not acting on a breach straight away does not mean we have given up the right to act on it later.

This agreement, the privacy policy and the data processing agreement are the whole agreement between us about Inlet.

Nobody other than you and us has any rights under this agreement.

This agreement is governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.

17. Complaints

Email support@inlet-homes.com and tell us what has gone wrong. We will acknowledge within two working days and aim to resolve it within 14 days.

If it concerns how we handle personal data and you are not satisfied with our answer, you can complain to the Information Commissioner's Office at ico.org.uk.